Sondes Ben Chagra
Who am I ?
An experienced, detail-oriented Web Manager
with strong problem solving and project management skills
Professional Experience:
AfDB African Development Bank (Tunisia) April 2006- Currently
Corporate Info Master and Web Designer (F/T)
- Redesigned the Bank's Web site and Intranet.
- Defined Design and Web posting guidelines.
- Elaborated a web policy and governance documents.
- Ensured that the guidelines are respected.
- Monitored the units compliance with the Bank’s information disclosure policy.
- Assisted the Bank's entities to design their sections for the Bank's Web site and Intranet.
- Made recommendations to Management to improve the Web site and Intranet.
- Organized and posted content on the Web.
- Managed the web team and coordinating requests from the bank units.
- Worked with the IT department and external parties for new features.
- Planned e-marketing actions.
- Proposed innovations to open the Bank to the outside world.
- Managed social networks pages (Facebook, Twitter)
AfDB African Development Bank (Tunisia) June 2005- March 2006
Portfolio Analyst (Contract)
- Assisted Department’s staff using S.A.P. and MS. Office package.
- Prepared reports, presentations.
- Ensured the projects follow-up.
- Updated the projects database.
- Costed the department’s 2006 Budget.
- Consolidated all departmental data.
COTUPLAST (Tunisia) September 2004- March 2005
I.T. Manager (Contract)
- Assisted users manipulating the E.R.P. PRODSTAR, COSWIN and REPSTAR.
- Trained users and initiated them to MS. Office package.
- Prepared reports, users manuals.
- Supervised the information system evolution. Suggested corrective, preventive and perfective actions.
- Contacted I.T. suppliers and consultants.
New Horizons June 2004- September 2004
I.T. Trainer (Contract)
- Trained in Microsoft office package 2000, Corel draw 10, Internet, Macromedia Dreamweaver, Windows 2000.
I.G.A. October 2003- June 2004
Web Master and Manager (Flexible)
- Designed the company’s web site, using Front Page (HTML), Macromedia Flash MX and Macromedia Dreamweaver MX.
- Designed Newspaper’ ads.
- Re-organized and managed the sale’s point.
- Assisted staff to work with SAGE program.
Le B.E.S.T. (U.S.A./Tunisia) December 2001- June 2003
Web Master and Assistant (Part-time, flexible)
- Designing the company’s web site, using Front Page (HTML) and Macromedia Flash MX.
Q River (U.S.A.) November 2001- January 2003
Software engineer and Restaurant manager (Part-time, flexible)
- Developed the company’s expenses manager software, vendors’ software and Customers software, using Ms Access 2000.
- Assisted in managing the restaurant; customers reservations, vendors orders, advertising,...
Cyber Research (U.S.A.) August 2002- December2002
Technical Documentation Specialist and Software Engineer (Full-time)
- Updated and redesigned the technical documentation, using Adobe acrobat, QuarkExpress.
- Created Multimedia press release CDs, using Macromedia Flash MX.
Executive Solutions (U.S.A.) September 2001- December2001
Web Master and Assistant (Part-time, flexible)
- Designed the company’s web site, using Front Page (HTML) and Macromedia Flash 5.
- Assisted in the workshops in University of New Haven (New Haven/Connecticut) and Arthur D. Little Graduate School of Management (Boston).
First National Development (U.S.A.) October 2000-December 2000
Software Developer & Office Assistant (Contract)
- Designed A Real Estate Manager Software:
- Developed with Ms Access 2000
- Stored all the information about the applicants, the tenants, the properties.
- Generated all the reports needed to make analysis.
- Developed with Ms Access 2000
- Analyzed reports.
- Made pertinent changes in the office organization.
- Eliminated manual tasks, Trained collaborators to use Office 2000, Quickbooks,...
Modern Antiques (U.S.A.) December 1999-March 2000
- Designed a Web site, using HTML and ASP.
- Developed software with Ms Access to manage the company’s mailing.
National Company of Electricity and Gas (Tunisia) April 4th 1996-June 2nd 1999
Multi-tasks Projects Manager (F/T)
- Developed software with Turbo Pascal, M.S. Visual Foxpro, M.S. Visual Basic, Clipper and M.S. Access.
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- Designed, Implemented (M.S. Access) and Installed a Survey Manager that, Stores and analyzes the collected data, Generates reports and charts.
- Designed, Implemented (M.S. Visual Foxpro/Clipper) and Installed an Automatic Meter Reader System and a Decision Support System, for the branches.
- Designed, Implemented (Turbo Pascal) and Installed a Cashier System, for the branches.
- Designed, Implemented (Clipper) software to manage the information about the Gas customers.
- Assisted branches in manipulating the developed software by, phone, meetings, user guides and training sessions.
- Maintained documented and undocumented software developed with M.S. Access, M.S. Visual Foxpro, M.S. Visual Basic and Turbo Pascal.
- Designed Projects; defined all the software life cycle phases.
- Prepared the technical documentations and the user manuals.
- Validated the software developed, by the subcontractors.
Amen Bank (Tunisia) February 1st 1995-May 30th 1995
Software Engineer (Contract)
- Designed and Developed software to decentralize the control and the management of the charges, with MS Access.
- Prepared the technical documentation and the user manual.
- Installed the software in the branches.
- Trained and Assisted the users.
The National Agricultural Bank (Tunisia) July 20th 1994-September 2nd 1994
Software Engineer (Contract)
- Designed and Developed software to manage instant loans, with Turbo Pascal.
- Prepared the technical documentation and the user manual.
- Installed the software in the branches.
- Trained and Assisted the users.
Education:
Master of Science Computer Science:
Bachelor’s degree in Computer Science applied to Management: Advanced Institute of Management,
Computer Skills
Operating Systems: MS. DOS, UNIX, Windows.
Programming Languages: Cobol, Dbase, Clipper, C, ADA, Turbo Pascal, MS. Visual C++, MS. Access, MS Visual FoxPro, MS Visual Basic, SQL, HTML, ASP, JSP, CGI.
Software Packages: MS. Office Package (Any version), Adobe CS Package, Macromedia MX Package, Macromedia Swish, Corel Draw, SAGE software package, PRODSTAR, COSWIN, REPSTAR, Oracle CMS, Typo 3.